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Customer Care


We are always here to make sure that you have the best meeting experience possible. Spiderphone Customer Care representatives are only a click or call away if you need coaching or assistance.


Contact Customer Care:
(877) 877-1585
Toll Free in the U.S. and Canada
+1 646 217-0634 from anywhere
or email us at:
customercare@spiderphone.com
Need Help Now:
  • FAQ's: Quick answers
  • Technical Support
  • Getting Started

    We are there to get you up to to speed, with free training for you and your team. Let us know if you need help setting up sub accounts, arranging classes for multiple teams, or need free operator hand holding for the first few calls. We are happy to help out. Here are a couple of helpful resources to help you get started with our service that you can listen to now:


    Technical Support

    If you should experience a problem starting or during your meeting, our rapid response team will get you back on track in moments. If you are on an existing call, you may always get an operator from the Spiderphone console by selecting 'Control', and then 'Request Operator Assist'. Or, you can always call us at 877-877-1585. For less critical inquiries, you can call or email us at info@spiderphone.com. You can also enter a support case with us by clicking here.


    Spiderphone University

    Interested in finding out about new features, improving your meeting experience, or simply not sure about how to accomplish something using our service? We hold a regular daily training session where you can become familiar at our expense and with one of our professional trainers. Join us every day at 2:30 PM Eastern (11:30 AM Pacific) at https://www.spiderphone.com/41223528. Not ready for the web? No problem. You can also simply dial into this call at (888) 550-5602 and enter access code 41223528.


    Operator/Moderator Support

    Hosting a large event can be nerve racking, and we understand -- it's our business, after all. Spiderphone is unique among conferencing vendors in providing you with the all the facilities an operator might need to manage the call, but if you prefer the certainty of having one of our specialists to assist you, we'll be happy to lend a helping hand and let you concentrate on the really important part -- getting the call completed without a hitch.


    Professional Services

    If you recorded the perfect Webinar, and need us to cut a CD for you, we can do that too. CD production rates are based upon the length of the presentation.


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