Spiderphone.com is the web-enhanced audio conferencing service that puts
you in charge, and helps your business run faster, smoother and
cheaper. We offer full-featured audio conferencing, augmented by optional
web interfaces that allow you to monitor and control the conference yourself,
plus share documents and presentations with your callers and collaborate
through the web, all in real-time – and all without any operator assistance
or complicated downloads. Calls can be small interactive conferences, or
large lecture-style events. It's up to you, because you're running the show!
Quality Audio Conferencing
The Spiderphone service can be used anytime by as many as 180 participants.
Conference calls can be started on-demand or by making a reservation in
advance on the web. Hosts may offer their US and Canadian participants both
a direct-dial and toll-free dial-in access number. [Participants joining
from outside the US and Canada access the call using the 212 direct-dial
During your Spiderphone conference, a secure conference web page provides
access to many unique and useful features including:
In addition, you can invite all participants to the web to Share PowerPoint
presentations, documents, and web pages.
- See who's on the call and who's talking
- Mute, hold, or hang-up participants/noisy lines
- Start and stop recording of a call
- Play audio files into the conference
- Call out to bring others into the conference, including adding tones for extensions and other electronic devices
- A tool to manage Q&A sessions
Record Your Conference
All conference calls can be recorded for future playback. Calls including
PowerPoint presentations are recorded with both the audio and visuals
synchronized for playback over the web. Access to these recordings is
controlled by the host, and the files are available for download, from the
host's account. Recording of a call can be started either automatically, or
manually. [Callers do not need Power Point installed on their computers to
view Power Point presentations.]
Extensive detail for your call is stored afterwards and available to the
host. Details include call day, time, duration, cost, and any recorded
information. In addition, Spiderphone can include names, phone numbers,
organization, and e-mail addresses, which are captured as each participant
logs on via the web. If they do not join on the web, the info may be added
by someone on the web during the call. Call detail is stored and accessible
to the host for up to 12 months.
Your Host Account
Your account, which is password protected and accessible by only you, has
permanent dial-in numbers and conference codes, thus eliminating the need
for a different set of numbers for every conference. Of course, you have the
option of unique conference codes if required.
Your account can also have an accounting code assigned to it to allow easy
cost allocation of all your charges.
A Billing Code field is also available when making a reservation, allowing
you to identify each call with a name or code. Online access to all of your
account activities (Account Information; Reservations; Invoice/account
activity; and Recordings) is available 24 hours a day; 7 days a week, via
Who Should Have a Host Account
Participants joining a conference call do not need a Spiderphone host
account. Anyone who arranges conference calls should have their own account
for security and accountability benefits. Sign up is easy: use your credit
card to set it up at Spiderphone.com or contact us at Spiderphone Customer
The Cost Effective Conference Solution
There are no minimums, upfront costs, monthly fees, or commitments to open
and maintain your Spiderphone parent account and any number of sub-accounts.
There are no expensive downloads or licenses required. In addition to our
risk-free, "pay-as-you-go" pricing structure, we also offer demo and testing
credits as you evaluate and/or begin using the service.
Want Extra Help? Moderator Assisted Calls
Spiderphone is designed to be entirely self-service, providing all of the
tools needed to manage your conference calls. However, if you would like one
of our specialists to moderate your call, they can handle many conference
tasks such as dialing out to participants, managing the recording and audio
controls, sharing presentations and documents, as well as managing your Q&A
session. This on-call, live assistance is billed at $150.00 per hour with a one hour minimum.
Spiderphone lets you take control of your conference calls even after they're
done, by providing clear and concise accountability information. Your Invoice
is detailed by the call and summarized by each host account. Then it's rolled
up to a single Invoice for the entire company and e-mailed to the parent
The Invoice can also summarize in more detail things such as Department/Location,
Accounting Charge Codes as well as individual call Billing Codes.
You can view your account Invoice online in your account section of the website.
Spiderphone offers two payment solutions:
[Direct billing accounts have minimum usage requirements, after a 90 day start up
period of approximately 1500 minutes or $300 per month.]
- Automatic Monthly Debit to a personal or corporate credit card
- Direct Billing with payment is due upon receipt of the invoice, payable within the month received.
What Do I Need?
Spiderphone requires no downloads or special software when using the web features.
All you need is a connection to the Internet, and a browser with Java and cookies
enabled, with moderate security settings that allow you to view SSL pages.
When sharing PowerPoint presentations, your callers do not need PowerPoint
installed on their computers. To see if your browser is configured correctly,
Security At Every Step
Spiderphone is committed to the security and privacy of your calls and information,
at every stage. SSL encryption protects user data during account set-up and
conference calls. Account information, reservations, invoice/account activity and
recordings are password protected and controlled by the host. Distribution of
conference information is also controlled by the host. Enter and exit tones,
participant list, and talker ID provides security during the call. Any files which
are uploaded into a conference are swept from our servers daily. State-of-the-art
back office processes and controls complete your security protection.
Personalized Website Customization
For higher volume users, Spiderphone offers a customized, customer-branded
conferencing website, where the voice prompts, logos and colors are yours, and the
functionality is all Spiderphone.
Support, Training & Conference Planning
Our customer care professionals are available to provide account set-up and
management, features training, and planning assistance in support of all of your
conferencing needs:Spiderphone Customer Care @ 877-877-1585.
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